{"id":5448,"date":"2021-06-16T08:57:31","date_gmt":"2021-06-16T08:57:31","guid":{"rendered":"https:\/\/www.cosmosinsurance.com.cy\/complaint-procedure\/"},"modified":"2021-06-28T09:35:09","modified_gmt":"2021-06-28T09:35:09","slug":"complaint-procedure","status":"publish","type":"page","link":"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/","title":{"rendered":"Complaint Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5448\" class=\"elementor elementor-5448 elementor-2463\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ae63c00 elementor-section-stretched elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle elementor-invisible\" data-id=\"4ae63c00\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2df56f35\" data-id=\"2df56f35\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f4b05a5 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f4b05a5\" data-element_type=\"section\" data-e-type=\"section\" id=\"etareia\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-12dcfce6\" data-id=\"12dcfce6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c5d25c0 elementor-widget elementor-widget-heading\" data-id=\"2c5d25c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95cf7b9 elementor-widget elementor-widget-text-editor\" data-id=\"95cf7b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Our aim has always been to meet and exceed our customers\u2019 expectations. In instances where you feel that we have not met your expectations please let us know in order to help us identify weaknesses in our policies and procedures with an aim of improving them. In case you have a complaint relating to your insurance contract or the service provided by us, you can communicate your complaint to us in one of the following ways:<\/strong><\/p>\n<p><strong>1. In writing:<br \/>\n<\/strong>by completing the relevant Complaint Form, which can be downloaded by clicking <a href=\"\/wp-content\/uploads\/2021\/06\/\u0395\u0301\u03bd\u03c4\u03c5\u03c0\u03bf-\u03a5\u03c0\u03bf\u03b2\u03bf\u03bb\u03b7\u0301\u03c2-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03bf\u03c5-ONLINE-FORM.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>, and sending it to Cosmos Complains Department:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a52b2b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0a52b2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-jira\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">By Post to P.O. BOX 21770, 1513, Nicosia<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-jira\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Electronically by sending an email to <a href=\"mailto:info@cosmosinsurance.com.cy\">info@cosmosinsurance.com.cy<\/a> <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-jira\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">By Fax at 22 022 000<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f69df4a elementor-widget elementor-widget-text-editor\" data-id=\"f69df4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>2. Via phone call:<br \/>\n<\/strong>By calling at 22 796 000<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-164bcb7\" data-id=\"164bcb7\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31e9e35 elementor-widget elementor-widget-image\" data-id=\"31e9e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-04-scaled.jpg\" class=\"attachment-full size-full wp-image-4432\" alt=\"\" srcset=\"https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-04-scaled.jpg 2560w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-04-300x300.jpg 300w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-04-scaled-100x100.jpg 100w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-04-scaled-600x600.jpg 600w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-04-1024x1024.jpg 1024w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-04-150x150.jpg 150w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-04-768x768.jpg 768w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-04-1536x1536.jpg 1536w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-04-2048x2048.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3bc31b2 elementor-section-stretched elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3bc31b2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bc57cf\" data-id=\"2bc57cf\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7316ce elementor-widget elementor-widget-image\" data-id=\"e7316ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-02-scaled.jpg\" class=\"attachment-full size-full wp-image-4426\" alt=\"\" srcset=\"https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-02-scaled.jpg 2560w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-02-300x300.jpg 300w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-02-scaled-100x100.jpg 100w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-02-scaled-600x600.jpg 600w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-02-1024x1024.jpg 1024w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-02-150x150.jpg 150w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-02-768x768.jpg 768w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-02-1536x1536.jpg 1536w, https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/05\/\u0394\u03b9\u03b1\u03c7\u03b5\u03b9\u0301\u03c1\u03b9\u03c3\u03b7-\u03a0\u03b1\u03c1\u03b1\u03c0\u03bf\u0301\u03bd\u03c9\u03bd-02-2048x2048.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-77c089e\" data-id=\"77c089e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ff51e4 elementor-widget elementor-widget-text-editor\" data-id=\"9ff51e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Upon receiving your complain we will send a written confirmation within two working days.<\/p>\n<p>Our aim is to respond to your complain within 15 working days. In cases where this is not possible we will inform you accordingly, in due time, and will respond to your complain within 30 working days.<\/p>\n<p>Should the answer you receive not be to your satisfaction, you retain your right to pursue your complaint via an appeal to the Financial Ombudsman or by taking legal measures.<br \/>\n<strong><br \/>\n<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint Procedure Our aim has always been to meet and exceed our customers\u2019 expectations. In instances where you feel that we have not met your expectations please let us know in order to help us identify weaknesses in our policies and procedures with an aim of improving them. In case you have a complaint relating [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1947,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5448","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints | Cosmos Insurance<\/title>\n<meta name=\"description\" content=\"In instances where you feel that we have not met your expectations please let us know in order to help us identify weaknesses in our policies and procedures with an aim of improving them.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints | Cosmos Insurance\" \/>\n<meta property=\"og:description\" content=\"In instances where you feel that we have not met your expectations please let us know in order to help us identify weaknesses in our policies and procedures with an aim of improving them.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/\" \/>\n<meta property=\"og:site_name\" content=\"Cosmos Insurance\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CosmosInsuranceCyprus\" \/>\n<meta property=\"article:modified_time\" content=\"2021-06-28T09:35:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/03\/about1-e1621428619694.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/complaint-procedure\\\/\",\"url\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/complaint-procedure\\\/\",\"name\":\"Complaints | Cosmos Insurance\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/complaint-procedure\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/complaint-procedure\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/about1-e1621428619694.jpg\",\"datePublished\":\"2021-06-16T08:57:31+00:00\",\"dateModified\":\"2021-06-28T09:35:09+00:00\",\"description\":\"In instances where you feel that we have not met your expectations please let us know in order to help us identify weaknesses in our policies and procedures with an aim of improving them.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/complaint-procedure\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/complaint-procedure\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/complaint-procedure\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/about1-e1621428619694.jpg\",\"contentUrl\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/about1-e1621428619694.jpg\",\"width\":1920,\"height\":768},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/complaint-procedure\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/homepage\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaint Procedure\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/\",\"name\":\"Cosmos Insurance\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/#organization\",\"name\":\"Cosmos Insurance Company Public Ltd\",\"url\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/article2.jpg\",\"contentUrl\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/article2.jpg\",\"width\":986,\"height\":754,\"caption\":\"Cosmos Insurance Company Public Ltd\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cosmosinsurance.com.cy\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/CosmosInsuranceCyprus\",\"https:\\\/\\\/www.instagram.com\\\/cosmosinsurance\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/cosmos-insurance-co-public-ltd-\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCf_nA6Gh37uJLr5qy_k-Qsw\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaints | Cosmos Insurance","description":"In instances where you feel that we have not met your expectations please let us know in order to help us identify weaknesses in our policies and procedures with an aim of improving them.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/","og_locale":"en_US","og_type":"article","og_title":"Complaints | Cosmos Insurance","og_description":"In instances where you feel that we have not met your expectations please let us know in order to help us identify weaknesses in our policies and procedures with an aim of improving them.","og_url":"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/","og_site_name":"Cosmos Insurance","article_publisher":"https:\/\/www.facebook.com\/CosmosInsuranceCyprus","article_modified_time":"2021-06-28T09:35:09+00:00","og_image":[{"width":1920,"height":768,"url":"https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/03\/about1-e1621428619694.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/","url":"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/","name":"Complaints | Cosmos Insurance","isPartOf":{"@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/#primaryimage"},"image":{"@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/#primaryimage"},"thumbnailUrl":"https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/03\/about1-e1621428619694.jpg","datePublished":"2021-06-16T08:57:31+00:00","dateModified":"2021-06-28T09:35:09+00:00","description":"In instances where you feel that we have not met your expectations please let us know in order to help us identify weaknesses in our policies and procedures with an aim of improving them.","breadcrumb":{"@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/#primaryimage","url":"https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/03\/about1-e1621428619694.jpg","contentUrl":"https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/03\/about1-e1621428619694.jpg","width":1920,"height":768},{"@type":"BreadcrumbList","@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/complaint-procedure\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cosmosinsurance.com.cy\/en\/homepage\/"},{"@type":"ListItem","position":2,"name":"Complaint Procedure"}]},{"@type":"WebSite","@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/#website","url":"https:\/\/www.cosmosinsurance.com.cy\/en\/","name":"Cosmos Insurance","description":"","publisher":{"@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cosmosinsurance.com.cy\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/#organization","name":"Cosmos Insurance Company Public Ltd","url":"https:\/\/www.cosmosinsurance.com.cy\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/03\/article2.jpg","contentUrl":"https:\/\/www.cosmosinsurance.com.cy\/wp-content\/uploads\/2021\/03\/article2.jpg","width":986,"height":754,"caption":"Cosmos Insurance Company Public Ltd"},"image":{"@id":"https:\/\/www.cosmosinsurance.com.cy\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CosmosInsuranceCyprus","https:\/\/www.instagram.com\/cosmosinsurance","https:\/\/www.linkedin.com\/company\/cosmos-insurance-co-public-ltd-\/","https:\/\/www.youtube.com\/channel\/UCf_nA6Gh37uJLr5qy_k-Qsw"]}]}},"_links":{"self":[{"href":"https:\/\/www.cosmosinsurance.com.cy\/en\/wp-json\/wp\/v2\/pages\/5448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cosmosinsurance.com.cy\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cosmosinsurance.com.cy\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cosmosinsurance.com.cy\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cosmosinsurance.com.cy\/en\/wp-json\/wp\/v2\/comments?post=5448"}],"version-history":[{"count":0,"href":"https:\/\/www.cosmosinsurance.com.cy\/en\/wp-json\/wp\/v2\/pages\/5448\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cosmosinsurance.com.cy\/en\/wp-json\/wp\/v2\/media\/1947"}],"wp:attachment":[{"href":"https:\/\/www.cosmosinsurance.com.cy\/en\/wp-json\/wp\/v2\/media?parent=5448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}